Suc­cess­ful cer­ti­fi­ca­tion au­dit of GMC-I Ser­vice GmbH by DQS

The ISO 14001:2015 and ISO 9001:2015 cer­ti­fi­ca­tions re­main in place.

Dur­ing the an­nu­al re­view by DQS GmbH, the cer­ti­fi­ca­tion au­dit ac­cord­ing to ISO 9001:2015 (qual­i­ty man­age­ment) and ISO 14001:2015 (en­vi­ron­men­tal man­age­ment) was car­ried out at GMC-I Ser­vice GmbH in the week from 08.07.24 to 10.07.2024.

The man­age­ment sys­tem is ful­ly ef­fec­tive and ful­fills the re­quire­ments of the men­tioned stan­dard. No de­vi­a­tions were found. 

ISO 9001:2025 and ISO 14001:2015

To sum­ma­rize: Our ser­vice has suc­cess­ful­ly passed this year's au­dit, which means that the ISO 14001:2015 and ISO 9001:2015 cer­ti­fi­ca­tions are still valid.

This year, Thomas Haupt­mann and Wolf­gang Fre­und from DQS con­duct­ed the mul­ti-day au­dit, which in­clud­ed a com­pre­hen­sive re­view of the com­pa­ny's in­ter­nal stan­dards and man­age­ment sys­tem.

All core process­es as well as sup­port­ing and man­age­ment process­es were re­viewed with re­gard to qual­i­ty and en­vi­ron­men­tal man­age­ment. The fo­cus was on top­ics such as the new mea­sures to in­crease cus­tomer sat­is­fac­tion, the in­ter­faces be­tween dif­fer­ent process­es, in­ter­nal au­dits and train­ing as well as the en­vi­ron­men­tal pro­gram and en­vi­ron­men­tal as­pects.

 

Ob­jec­tives ac­cord­ing to the au­dit plan

  • Check com­pli­ance with stan­dard re­quire­ments
  • Check con­for­mi­ty with oth­er in­ter­nal and ex­ter­nal (e.g. cus­tomer) re­quire­ments
  • Check the ef­fec­tive­ness of the process­es and mea­sures list­ed in the man­age­ment sys­tem
  • Con­tin­u­ous im­prove­ment and op­ti­miza­tion of process­es, pro­ce­dures, en­vi­ron­men­tal mea­sures and qual­i­ty

 

Our strengths

  • The in­crease in per­ma­nent staff to op­ti­mize process times, as well as the planned fu­ture ex­pan­sion of train­ing, con­tributes sig­nif­i­cant­ly to the de­vel­op­ment of the com­pa­ny and the qual­i­fi­ca­tion of em­ploy­ees.
  • Very de­tailed func­tion-re­lat­ed in­duc­tion plans.
  • As in the last au­dit, this was con­firmed once again: The or­ga­ni­za­tion's aware­ness and un­der­stand­ing of the im­por­tance and val­ue of the man­age­ment sys­tem is once again out­stand­ing and com­mend­able.

 

Con­for­mi­ty con­firmed

  • No de­vi­a­tions from the stan­dard re­quire­ments.

 

Po­ten­tial for im­prove­ment

  • The process doc­u­men­ta­tion should also ad­dress the use of al­ter­na­tive rental equip­ment with a wider range of func­tions.
  • The com­plaints process­es for the rental equip­ment busi­ness should be record­ed sep­a­rate­ly in fu­ture in or­der to iden­ti­fy pos­si­ble process weak­ness­es at an ear­ly stage.
  • The re­view of doc­u­ments should also be doc­u­ment­ed with­out the need for changes.

 

Due to the new process land­scape and the new or­ga­ni­za­tion­al chart, the au­dit plan was ad­just­ed ac­cord­ing­ly this year and new com­pa­ny process­es were high­light­ed. This par­tic­u­lar­ly af­fect­ed the rental de­vice process and cloud ser­vices. It is al­ready cer­tain that the new­ly in­tro­duced sales de­part­ment will be scru­ti­nized as part of the next re­view au­dit.

The dis­cus­sions were once again ex­cit­ing and in­struc­tive, and we are very sat­is­fied with this year's au­dit and our work. We take the de­rived mea­sures very se­ri­ous­ly and will now im­ple­ment them.

We would like to thank all those in­volved and con­trib­u­tors for their pro­fes­sion­al com­mit­ment and great co­op­er­a­tion.

Address

GMC-I Service GmbH
Beuthener Straße 41
D-90471 Nürnberg

Tel.: +49 911 817718-0
Fax: +49 911 817718-253

Mo-Th    8:00 - 16:30 Uhr
Fr           8:00 - 13:00 Uhr

service@gossenmetrawatt.com

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