"In addition to professional services, we want to offer our customers an atmosphere in which they feel comfortable and can get in touch with us personally, on site, in addition to the electronic communication channels": says Mr. Gerhard Frisch (Head of After-Sales-Service).
Digitalization is currently changing almost all markets. Buzzwords such as Industry 4.0, Work 4.0 or the Internet of Things are dominating the discussion at all levels and in all industries. However, in addition to these current topics, personal contact with our customers is at least as important to us.
Mr. Gerhard Frisch (Head of After-Sales-Service): "To ensure the quality of measurements on products and processes, test equipment must be regularly tested, monitored, calibrated and maintained."
In order to do justice to this at all levels and at these times, you as a customer move further into our focus with the help of the Service Point.
The point is located at our site on the historically significant Grundig premises at Beuthener Straße 41 in Nuremberg, where we have an impressive 3,000 square meters of space and are at your service every day.
"We are already offering our customers a more comprehensive customer approach and support.": explains Gerhard Frisch (Head of After-Sales-Service).
All service processes have been completely digitized, and important information such as device data and the order status for each device is digitally recorded in our system and can be accessed in real time. Based on this, a more in-depth error analysis can take place, which can lead to application tips for the customer or to information for production, for example. Digitization also allows automatic capacity planning and prioritization for the teams.
The calibration laboratory of GMC-I Service GmbH at the site is accredited in accordance with DIN EN ISO / IEC 17025 as a DAkkS calibration laboratory under No. D-K-20313-01-00. This ensures that all the required conditions for the competence of the service provider are met.
At every point of the measuring equipment life cycle as well as in your daily application, we are ready to support you to work safely and efficiently!
GMC-I Service GmbH
Beuthener Straße 41
Phone: +49 911 817718-0
FAX: +49 911 817718-253
Mo-Th 7:30 - 16:30 Uhr
Fr 7:30 - 14:00 Uhr
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