Order & Assignment

Please pack your test instrument sufficiently and carefully, use cushioning material, if available optionally incl. the measuring case and a stable cardboard box should serve as outer packaging.

To ensure quality and if calibration is necessary, we recommend sending the original accessories.

ATTENTION: Please clarify in advance with your purchasing/accounting department whether your company needs to trigger an official order. If yes, we need this order mandatory, otherwise we can not process your order.

If you do not need to place an order, it is sufficient to send us your informal accompanying letter (e.g. a delivery bill) or alternatively use our goods accompanying document. This contains all the information we need to process your order if you do not have a purchase order or accompanying letter.

Note: Your order is required because we do not use RMA numbers for simplicity and speed. Our goods accompanying document ensures that we have all the necessary information to process your order as quickly and efficiently as possible.

Please clarify this question with your internal purchasing or accounting department. Unfortunately, we cannot answer that. Should your company require an official purchase order, we will need this in order to process your order.

Note: Our goods accompanying letter does not replace an order from your company and serves exclusively to accompany the goods. Please inquire about the usual ordering formalities in your company before sending it in.

Processing of your order is only possible with complete/correct data.

Sending us your order (Attention - very important: Please clarify internally in advance whether you need to trigger this!), cover letter or alternatively our goods accompanying document ensures that we have the following required information:

Order number, calibration interval, a possibly necessary error description, order request, invoice and delivery address, contact person, e-mail address, telephone number;

You can either send the device in or drop it in person to our customer service center (Beuthener Str. 41, 90471 Nuremberg).

Opening hours of our center: Mon-Thu 08:00 - 16:30, Fridays until 13:00.

For the sake of simplicity and speed, which our customers appreciate very much, we do not work with RMA and return numbers to pick up and accept your shipments. Therefore, no registration of your shipment is necessary.

You will find all relevant contact persons on the confirmation of receipt. If your contact person is currently in another customer conversation, you will automatically be connected to our head office.

Our employees will record your request and pass it on to the specialist department if they are not already able to help you directly. The specialist department will contact you as soon as possible.

Click here for the contacts.

Manufacturer-independent calibration: We calibrate a very wide range of different devices and manufacturers. All devices go through the same calibration process with us.

100 % final inspection of Gossen Metrawatt brand measuring and test equipment: We are the only calibration service provider to carry out a complete final inspection and check all measuring points as for a new device, resulting in a measuring result that is accurate to the point, legally compliant and audit-proof!

When it comes to repairs, we specialize in Gossen Metrawatt brand equipment, using not only our first-hand expertise but also the manufacturer's original components.

Our price list gives you information about which models and types we can process in principle. If you still have questions, please feel free to contact us by e-mail (service@gossenmetrawatt.com) or by phone (+49 911 817718-0).

In this case, please contact the national companies responsible for you directly in order to process your order through them.

Here you can find the responsible national companies and here 

The flat rate of 49 € is due if we have to prepare a cost estimate, for example, to clarify the condition and condition of the device sent in and to carry out an initial inspection / incoming inspection. Or you have requested a cost estimate in advance and then decided against performing the service.

Please understand that we cannot offer this activity and the associated effort free of charge. Upon approval of the offered service (repair and/or calibration) and the associated order placement, the lump sum will be waived or credited to the invoice amount in your favor.

With our modern cloud application IZYCHECK.IQ for a professional and efficient device, order and document management, you have all your devices incl. processing status in view. You are reminded in advance of upcoming calibrations and can view and retrieve your calibration protocols online. In addition, you can now also view open cost estimates and release them online for further processing with just one click.

Test the application 4 months free of charge and without obligation. Click here to register.

Did you know... 

100 % final inspection: As the only calibration service provider, we check all measuring points of Gossen Metrawatt products as if they were new, resulting in a point-accurate, legally compliant and audit-proof measurement result!

With us, you have several options at once to release your open cost estimate:

1. With our brand new tool IZYCOST.IQ from our cloud application IZYCHECK.IQ for professional and efficient gauge, order and document management, you now have the possibility to view open cost estimates online and confirm and approve them with just one click. This saves you time that you can now use for other activities.

Test the application 4 months free of charge and without obligation. Click here to register.

2. You can release the cost estimate by means of your own internal customer order (e.g. via your purchasing department as well as by indicating our order number, which you will find on the cost estimate).

3. Or you can reply and refer to our e-mail containing the cost estimate and inform us in writing that you wish to place an order. Again, please provide us with the order number found on the estimate. (So you don't have to print the document, fill it out by hand and then scan or fax it back to us).

4. You could also edit the PDF file of the estimate digitally, fill it in, sign it and send it back to us by e-mail. (So you don't have to print the document, fill it out by hand and then scan or fax it back to us).

Please note: Unfortunately, approval by phone or verbally is not possible.