Article in SERVICETODAY from KVD Service Treff 2022 at GMC-I Service GmbH

Germany-wide Service Meeting 2022 for the first time in Nuremberg together with the KVD - Customer Service Association Germany

On 23.05.22 it was finally so far. After more than 2 event-free years, we were able to welcome some participants again on this Monday and inspire them with content as well as our premises (quote: "The building is awesome!"). This year's KVD Service-Treff was organized by me Weiterbildung and its managing director Markus Eckstein, held in the premises of GMC-I Service GmbH and the agenda was filled with exciting topics from us.

Here you can see the participants and organizers of the following companies: BMK Group GmbH & Co. KG, WLC Würth Logistik GmbH & Co. KG, JENOPTIK Industrial Metrology Germany GmbH, AVL DiTEST GmbH, Becton Dickinson GmbH, Noxum GmbH, Robert Bosch GmbH, Empolis Information Management GmbH, me Weiterbildung, ICS International GmbH Identcode-Systeme and GMC-I Service GmbH.

The motto of this year's meeting was the digitalization of service processes. At 3 p.m. we welcomed the participants at the check-in counter in the entrance area. After a short opening speech and presentation of the GMC INSTRUMENTS group of companies by service manager Gerhard Frisch, the meeting continued directly with a guided tour of the repair workshop and the calibration laboratory of the service department. Here, the participants were given detailed insights into the digital processes, among other things. This was followed by a presentation on the topic and the introduction of our cloud-based self-service portal IZYCHECK.IQ. The meeting was rounded off with delicious snacks and an open networking and discussion round, which was actively used by all participants.

The participants were particularly interested in and grateful for the guided tour as well as the insights gained into and information about our digital processes. Quote from one participant: "I particularly liked your openness and transparency, because that is not a matter of course and I didn't expect it to be like that".

Find german article here