Update & Upgrade

  • What is the difference between an update and an upgrade?

    UPDATE

    We say Update if we are publishing the latest Firmware on the devices. Firmware is a fix installed software routine within the device. It is stored on a non volatile memory, directly in a Flash-memory, an EPROM, EEPROM or ROM. The Firmware determines the basic functions, test routines and e.g. the evaluation of the final measurement.

    There is also the possibility to do updates on your own responsibility. If this option is possible, you find all information on availability and implementation at myGMC. You don't have the option to do updates on your own e.g. due to download restrictions within your organization or you would like us to do the updates together with the next calibration? No problem, we appreciate to offer you this service.

     

    UPGRADE

    We call it Upgrade to convert, gear-up or enhance an existing product to the next product-class. In addition to a new device firmware, this also includes the adaptation for a new product type e.g. through hardware adjustments.

  • Is my device firmware compatible with my PC software?

    If you have any questions regarding the compatibility of the measurement and test equipment and PC software you are using, please contact the support department of the software you are using directly.

    Especially with regard to firmware upgrades, we recommend consulting your software provider.

  • Is it possible to downgrade my firmware?

    A firmware downgrade is only possible if an update or upgrade has already been performed in the past.

    A downgrade below the original firmware delivery state is therefore not possible.

  • How can I tell if my tester is an IQ instrument?

    There is an IQ sticker on the device which indicates that your SECUTEST is suitable for the IZYTRONIQ software.

Adresse

GMC-I Service GmbH
Beuthener Straße 41
D-90471 Nürnberg

Tel.: +49 911 817718-0
Fax: +49 911 817718-253

Mo - Do  7:30 - 16:30 Uhr
Fr           7:30 - 14:00 Uhr

service@gossenmetrawatt.com