General » Metra-Check Service Package

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GMC-I Service GmbH
Thomas-Mann-Str. 16-20
D-90471 Nürnberg
Fon: +49 911 817718 - 0
Fax: +49 911 817718 - 253


Opening times
Mon-Thu from 06.30-16.30 clock
Fri 06.30-14.00 clock

Metra-Check Service Package

Take advantage of our service package in order to assure
maximum product availability.

The Metra-Check service contract provides you with the following advantages:
- Annual cost overview for effective budgeting
- Increased product quality
- Extended service life
- Avoidance of downtime
Serviced instruments are always up-to-date and fulfill all requirements as set forth by DIN EN ISO 9000.

Contents of the service pack:

Hardware maintenance contract - must be concluded no later than one year after the guarantee period has expired! Prices are product-specific.

  • Free support (by phone)
  • Function test in accordance with final inspection directive
  • Adjustment to published manufacturer’s specifications
  • One annual safety test per DGUV Vorschrift 3
  • One free calibration
  • One free repair per year
  • One device software update (if required)
  • Label with maintenance contract number attached to the device
  • One year duration (can be extended)

Maintenance contract exclusions:

The following are not included in the provided scope of materials and services: cables, rechargeable batteries, loose accessories, wearing parts and consumable materials (for example fuses, carrying straps, test probes, relays, plug inserts, batteries, printer ribbons, paper etc.).
Devices covered by maintenance contracts may not have been subjected to exertion of force, damage due to dropping or unauthorized alterations. The conditions specified in the technical data must have been adhered to during operation of devices covered by maintenance contracts.

Procedure:

  1. The customer sends his instrument to us with instructions to: "Perform Metra-Check".
  2. All of the above listed services are provided.
  3. The customer's instrument is added to our test equipment index file.
  4. A Metra-Check label is attached to the instrument, which is then returned to the customer.
  5. The customer is notified free of charge to send us the instrument again for servicing before expiration of the 12 month deadline.